THE REGULATION OF SERVICE
TIFA FOUNDATION LIBRARY

A. SERVICE HOUR
    Days   : Monday - Thursday
    Open   : 08.30 AM - 5.00 PM.
    Break  : 12.00 Noon - 13.00 PM.
B. CUSTOMER SERVICE
    1.  STAFF OF TIFA FOUNDATION
         a.  The staff who search book in the library should browse in his/her
              own computer or directly come to the library.
         b.  Books can be found by using the room phone line by mentioning
              the bibiliography source category number that needed or directly
              come to the library.
         c.  Maximum books which can be borrowed: 5 tittles.
         d.  Maximum time: one week. To extend, please ask the librarian.
         e.  The books that borrowed registrated by the librarian.
    2. GENERAL USER
         a.  General user who needs books can browse to the
              www.tifafoundation.org (menu: Library) or directly come to:
              Tifa Foundation
              Jln. Jaya Mandala II no. 14E, Menteng Dalam
              South Jakarta 12870, Indonesia
              Telp.: 62 21 829 2776
              Fax.: 62 21 837 83648
              Email: public@tifafoundation.org
         b.  To get the books you need, you can contact Tifa’s staff through the
              phone or email (sri@tifafoundation.org) or directly come to Tifa.
         c.  Books are only available for photocopy.
         d.  Time for photocopy: once every two weeks; in second and fourth
              weeks in a month every Friday.
         e.  Photocopy cost Rp. 100,- per single paper.
         f.   Only allowed materials can be copied in one-whole (if it’s not
              allowed we can only copy it one/two chapter).
         g.  For general user in Jakarta Areas, the photocopy result can be
              taken directly in Tifa.
         h.  For general user outside Jakarta, the book can be sent via mail
              service; shipping charges
              depends on the distance.
         i.  The order procedure by phoned and e-mail as follow:
             1. Mention the bibiliography source that need (number, title,
                 author).
             2. Mention personal name or organization with a complete identify
                 for a contact person.
             3. Agreed for payment photocopy cost and shipping charges.
             4. Payment can be transferred to in the name of:
                          Oktavia QQ Tifa
                          BNI Cabang Dukuh Bawah-Jkt
                          No.Acc.: 060.000070330.901
         j.  The sending procedure of photocopy result for out Jakarta:
             1. Can be done in a third week and a first week via shipping service
                 every Monday.
             2. Transferring hours depend on a distance.
             3. Users have to send an acception from via facsimile for an
                 evidence.